Frequently asked questions
What is the return and exchange policy?
All sales are final, and we do not offer monetary returns. However, we do offer product exchanges for items that are unworn, untampered with, and still have all original tags attached.
Exchanges must be processed Monday through Friday, between 10:00 AM to 7:00 PM. If you accidentally selected or purchased the wrong items please contact our support team during these hours to arrange your exchange.
When will I receive my online order, and what does shipping cost?
- Processing for online orders is completed same-day.
- Standard shipping costs $5.99 and delivers within 1 to 10 business days.
- Expedited Same-Day Shipping for an additional $9.99 fee.
What is your policy regarding payment discrepancies or chargebacks?
If you experience any issue receiving your products, please contact us immediately so we can fix it.
- Our automated boutiques are equipped with 24/7 camera surveillance and real-time transaction logs to verify all deliveries.
- If a mistake occurs on our end, the White Glove Concierge team will immediately ship your product same-day, arrange an expedited local DFW pickup, or overnight the item to you.
Unresolved bank chargebacks filed without contacting support will be contested using our verified transactions logs and digital receipts.
