FREQUENTLY ASKED QUESTIONS
Find answers about DFW’s first automated luxury hair vault. Learn how instant pickup works during store hours at Mansfield Kroger Marketplace
FAQs
Vault FAQ
Can a #1B base lift to #613?
Yes. Our designated bleach-safe Bao Tan selections are factory-tested for controlled lifting toward #613 platinum. Always use a professional colorist and perform a strand test before full processing.
How does DFW same-day delivery work?
Choose an eligible local delivery option at checkout when available. Same-day dispatch depends on live vault inventory, the delivery address, and the order cutoff time.
How long can raw hair last?
With professional installation, gentle cleansing, low-tension care, and proper storage between wears, our raw hair is designed for 3+ years of reuse.