Support / Vending Concierge
Support / Vending Concierge
At XO Hair Vault, your experience doesn’t end at checkout. Our concierge team is here to resolve any issue quickly and professionally.
Submit a Support Request
Select the category that best describes your issue and our team will be in touch promptly.
Issue Categories
- 📦 Did not receive product / Dispensing error at the vending unit — Item did not dispense after payment at the kiosk.
- 💳 Payment processing issue — Charged but did not receive product, or payment declined unexpectedly.
- 🚚 Order and shipping inquiry (online store) — Questions about your online order status, tracking, or delivery.
- 💬 General concierge support — Any other questions, feedback, or concerns.
Contact Our Concierge Team
Use the contact form below or reach out directly. We aim to respond to all inquiries within 24 hours.
Flagship Kiosk Location
XO Hair Vault — Kroger Marketplace
3300 E Broad St
Mansfield, TX 76063
United States
For dispensing errors or kiosk payment issues, please note the date, time, and item attempted so our team can resolve your issue as quickly as possible.
Frequently Asked Questions
How do I return or exchange a product?
Please submit a support request within 3 days of purchase with your order details and we will assist you.
My item didn’t dispense from the vending machine. What do I do?
Submit a request under “Dispensing error” with the date, time, and item selected. We will process a resolution within 24 hours.
How do I track my online order?
You will receive a tracking email once your order ships. If you haven’t received it, submit a request under “Order and shipping inquiry.”